This project involved the deployment of two 27-inch floor-standing self-service ordering terminals for a restaurant chain in North Macedonia, supporting a digital service upgrade. Powered by the Windows operating system and featuring high-sensitivity touchscreens, the devices support self-service ordering, payment and queue ticketing.
The hardware platform provides software integration interfaces, allowing the client to independently integrate and customise business software, including POS systems and payment gateways, so that the terminals can connect with the restaurant’s existing management systems. The floor-standing design saves valuable floor space, while the intuitive user interface helps reduce queuing pressure during peak hours and supports a more efficient customer dining experience.
Technical Specifications:
- Product Type: Floor-standing self-service ordering terminal
- Display: 27-inch touchscreen (2 units)
- Operating System: Windows
- Touch Technology: Capacitive multi-touch
- Core Functions: Integrated ordering, payment and queue ticketing
- Software Solution: Client-integrated POS and payment systems
- Installation: Floor-standing design
- Project Location: Restaurant in North Macedonia
- Application Scenarios: Self-service ordering for fast-food outlets and restaurant chains
Self-Service Ordering Kiosks for Restaurant Chains
Self-service ordering terminals help restaurants create a more flexible ordering process for customers and staff. Instead of waiting only at a traditional counter, guests can browse the menu, select items, review their order, make payment and receive queue information through an interactive touchscreen. This can be particularly useful during peak meal periods, when a large number of customers arrive within a short time.
For this restaurant-chain project in North Macedonia, two 27-inch floor-standing kiosks were deployed to support the customer journey from menu selection to payment and ticketing. The goal was not simply to add a screen to the restaurant. The terminals needed to work with the client’s existing operational systems so that digital orders could fit into the established restaurant workflow.
Why a 27-Inch Touchscreen Is Suitable for Ordering
A 27-inch touchscreen provides enough space to present menu categories, product images, modifiers, order summaries and payment instructions without making the interface feel crowded. Customers should be able to read the main menu options comfortably, make selections with clear touch targets and review their basket before confirming the order.
Touchscreen size is only one part of the kiosk experience. The software interface should use clear navigation, readable typography, consistent product categories and simple calls to action. Important actions such as adding an item, returning to the menu, reviewing the basket and completing payment should be easy to find. A well-designed interface can help customers complete an order with less staff assistance.
Windows Platform and Software Integration
The Windows operating system provides a familiar hardware platform for restaurant technology integration. In this project, the client independently integrated its selected POS system and payment gateway. This allows the restaurant to use business software that matches its existing menu management, pricing, order processing and payment workflow.
Before ordering a self-service terminal, it is important to confirm the required software environment and peripherals. These may include the POS system, payment terminal, receipt printer, barcode scanner, kitchen-display connection, loyalty programme and queue-ticketing workflow. Clarifying these requirements before deployment helps ensure that the hardware platform is suitable for the chosen software and accessories.
Managing Queues During Peak Hours
Restaurants often experience concentrated demand during breakfast, lunch, dinner and promotional periods. When every customer must order at one counter, queues can become longer and staff may have less time to focus on food preparation, customer service and order accuracy. Self-service kiosks provide an additional ordering channel that can distribute demand across more than one point of interaction.
Queue ticketing can also help create a more orderly customer experience. After placing an order, customers can receive a ticket or queue reference while staff process the order through the restaurant’s normal system. The exact workflow can be customised by the client according to its chosen POS, payment and kitchen process.
Floor-Standing Installation Considerations
A floor-standing kiosk is designed to be placed where customers can approach and use it comfortably. Before installation, the restaurant should assess available floor space, customer flow, power access, network connection and the position of the service counter. The terminal should not block entrances, emergency routes or normal movement through the restaurant.
- Location: Position the kiosk where customers can see it soon after entering the restaurant.
- Queue flow: Leave enough space for customers to order without blocking other guests or counter-service lines.
- Power and network: Plan the required electrical supply and connectivity before installation.
- Software compatibility: Confirm POS, payment, ticketing and menu-management requirements in advance.
- Accessibility: Consider screen height, touch reach and clear operating instructions for the intended users.
- Maintenance: Allow suitable access for cleaning, cable checks, software support and future service.
Frequently Asked Questions
Can a self-service ordering kiosk connect to an existing POS system?
Yes. This project uses a hardware platform that allows the client to integrate its selected POS and payment systems. Compatibility should be confirmed before deployment according to the restaurant’s software environment and workflow.
Can the kiosk support payment and queue ticketing?
Yes. The terminals in this project support ordering, payment and queue ticketing. The final configuration depends on the selected software, payment gateway and restaurant operating process.
Why use a floor-standing kiosk in a restaurant?
A floor-standing kiosk can provide an additional ordering point without requiring counter space. It can help customers order independently and support restaurants during busy periods when queues are longer.
What information is needed for a quotation?
Please provide the required quantity, installation country, intended restaurant layout, screen size preference, software platform, POS and payment requirements, network conditions and any required peripherals. These details help YJCEN recommend a suitable self-service ordering terminal solution.
Explore Self-Service Kiosk Solutions
Explore YJCEN commercial display solutions for restaurants and customer-facing applications. You can also review digital signage client cases or contact YJCEN for a self-service ordering kiosk quotation.
