Buying & Support FAQ

Can I order a sample before a larger order?

Yes. YJCEN offers samples from 1 unit, so you can try the product before a larger order. We include the sample lead time in your quotation.

OEM/ODM services

What do you need to prepare a quotation?

Tell us what you want to install, how many units you need and the delivery country. A product link, site photo or drawing is a useful starting point. If you need changes to an existing model, describe them in the same message.

Can you supply products under my brand and sign an NDA?

YJCEN can supply units with your logo, colours and labels, or without YJCEN markings. We can sign a non-disclosure agreement (NDA) on request.

What can I customise?

You can change the enclosure, screen, mounting, electronics and peripherals. A reference model or drawing gives us a starting point for your custom build.

OEM/ODM services

Can I use my own software or playback system?

Yes. YJCEN can pre-install and test your application on Android or Windows hardware. We match the board and connections to your playback system. Any software development is agreed separately. Android configurations include a free cloud-based CMS with no limit on the number of accounts.

Can a kiosk include a printer, scanner or payment terminal?

Yes. We can build a kiosk around your printer, scanner, camera or payment terminal. Share the device models you use, and we can plan the space and connections inside the unit.

Modular kiosk hardware

What are the lead times for standard and custom products?

Standard models ship in about 3–7 working days; customised units take about 15–20 working days. Sample lead time varies by product. The exact timing is confirmed in your quotation.

Which products are stocked in Europe?

YJCEN’s European warehouse regularly stocks 55-inch floor-standing displays and 55-inch shop window displays. Delivery within 3 working days to EU countries applies to these in-stock models. Ask us about current stock for your order. Delivery is unavailable to countries affected by war or conflict.

55-inch window display rangeFloor-standing display range

What product documents can I request?

We can provide the product manual, relevant certification documents and a test report before shipment. Let us know the model and where it will be used so we can send the right documents.

About our services

What does the warranty cover?

YJCEN products have a 3-year warranty. It excludes user-caused damage and faults caused by improper screen installation.

How are repairs and after-sales shipping handled?

YJCEN supplies replacement parts and repair instructions. If the customer cannot repair the unit, we arrange a replacement unit. During the warranty period, YJCEN covers all after-sales shipping costs, regardless of region or cause of the fault.

Is technical support available after the warranty ends?

Technical guidance remains free after the 3-year warranty. The customer then pays for spare parts, shipping and repairs. We normally respond within 24 hours, with staff on duty during holidays.

Do you offer on-site installation or repair?

Partner organisations in Europe and North America provide on-site installation and repair in their respective regions. Labour and travel are quoted separately for the project. These services are unavailable in countries affected by war or conflict.

About our services

Can a shop window display be installed outdoors?

YJCEN window-facing displays are designed to sit indoors behind storefront glass. An exposed outdoor installation needs a display with an outdoor-rated enclosure; high brightness alone does not provide weather protection.

Window-facing displaysIP66 outdoor displays

Does an IP66 rating tell me how bright a display is?

No. IP66 describes how the enclosure keeps out dust and water. Look at the brightness in nits for visibility in bright surroundings. Our IP66 outdoor range uses 3,000-nit panels with automatic brightness adjustment.

IP66 outdoor displays