Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer," "you," or "your") and our company ("Company," "we," "us," or "our") concerning your purchase and use of our LCD digital signage products, including indoor and outdoor displays, high-brightness window displays, video walls, kiosk systems, drive-thru displays, and related services.

By placing an order, accessing our services, or using our products, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. B2B Transactions

Our products and services are intended exclusively for business-to-business (B2B) transactions. Customers include but are not limited to:

• Government procurement agencies
• Commercial purchasers and enterprises
• Distribution partners and resellers
• Retail store operators

Individual consumers purchasing for personal use are not covered under these Terms and should contact us separately.

3. Product Specifications and Orders

3.1 Product Information

We make reasonable efforts to ensure that product specifications, images, and descriptions are accurate. However, technical specifications are subject to change without notice due to product improvements.

3.2 Order Acceptance

All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

3.3 Customization

Custom orders, including specialized configurations or branded products, may be subject to additional terms, minimum order quantities, and non-refundable deposits.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in the applicable currency and are subject to change without notice. Volume discounts and contract pricing may be available for qualified customers.

4.2 Payment Terms

Standard payment terms are net 30 days from invoice date for approved credit accounts. New customers and certain orders may require payment in advance or upon delivery.

4.3 Taxes and Duties

Prices exclude applicable taxes, customs duties, and import fees. Customer is responsible for all such charges unless otherwise agreed in writing.

5. Shipping and Delivery

5.1 Fulfillment Centers

We operate fulfillment centers in Europe and the United States to serve our customers with faster delivery times and local support.

5.2 Delivery Terms

Delivery times are estimates only and are not guaranteed. Risk of loss and title pass to Customer upon delivery to the carrier.

5.3 Inspection

Customer must inspect all shipments immediately upon receipt and report any visible damage or shortages within 48 hours.

6. Warranty and Support

6.1 Product Warranty

Our products are covered by a limited manufacturer warranty as specified in the product documentation. Warranty periods vary by product category and typically range from 1 to 3 years.

6.2 Service and Support

We provide comprehensive support services through our European service center, including technical assistance, troubleshooting, and warranty service.

6.3 Warranty Exclusions

Warranty does not cover damage caused by misuse, unauthorized modifications, improper installation, acts of nature, or normal wear and tear.

7. Returns and Refunds

7.1 Return Authorization

Returns require prior written authorization (RMA). Unauthorized returns will be refused.

7.2 Return Conditions

Products must be returned in original condition and packaging within 30 days of delivery. Custom or opened products may be subject to restocking fees of up to 25%.

7.3 Refund Processing

Approved refunds will be processed within 14 business days of receipt and inspection of returned goods.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

Our total liability for any claim arising from or related to products or services shall not exceed the amount paid by Customer for the specific product or service giving rise to the claim.

9. Intellectual Property

All trademarks, logos, product names, and content on our website and marketing materials are the property of the Company or our licensors. Customers may not use our intellectual property without prior written consent.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the Company's principal place of business is located, without regard to conflict of law principles.

Any disputes arising from these Terms or related to our products or services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

11. Data Protection and Privacy

We comply with applicable data protection regulations, including GDPR for European customers. Customer data is processed in accordance with our Privacy Policy.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including natural disasters, war, labor disputes, government actions, or supply chain disruptions.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our products or services constitutes acceptance of modified Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions regarding these Terms of Service, please contact our customer service team: