Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer," "you," or "your") and Shenzhen YJCen Technology CO.,Ltd ("Company," "we," "us," or "our") concerning your purchase and use of our LCD digital signage products, including indoor and outdoor displays, high-brightness window displays, video walls, kiosk systems, drive-thru displays, and related services.

By placing an order, accessing our services, or using our products, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. B2B Transactions

Our products and services are intended exclusively for business-to-business (B2B) transactions. Customers include but are not limited to:

• Government procurement agencies
• Commercial purchasers and enterprises
• Distribution partners and resellers
• Retail store operators

Individual consumers purchasing for personal use are not covered under these Terms and should contact us separately.

3. Product Specifications and Orders

3.1 Product Information

We make reasonable efforts to ensure that product specifications, images, and descriptions are accurate. However, technical specifications are subject to change without notice due to product improvements.

3.2 Order Acceptance

All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

3.3 Customization

Custom orders, including specialized configurations or branded products, may be subject to additional terms, minimum order quantities, and non-refundable deposits.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in the applicable currency and are subject to change without notice. Volume discounts and contract pricing may be available for qualified customers.

4.2 Payment Terms

Standard payment terms are net 30 days from invoice date for approved credit accounts. New customers and certain orders may require payment in advance or upon delivery.

4.3 Taxes and Duties

Prices exclude applicable taxes, customs duties, and import fees. Customer is responsible for all such charges unless otherwise agreed in writing.

5. Shipping and Delivery

5.1 Warehousing and Service Partners

Our European warehouse regularly stocks 55-inch floor-standing displays and 55-inch shop window displays. Partner organizations in Europe and North America provide on-site installation and repair services in their respective regions. Labour and travel expenses are quoted separately according to the actual project requirements. These services are unavailable in countries affected by war or conflict.

5.2 Delivery Terms

Our European warehouse regularly stocks 55-inch floor-standing displays and 55-inch shop window displays. Orders for these in-stock products are delivered within 3 working days of ordering to all EU countries. This delivery time does not apply to other products. Delivery is unavailable in countries affected by war or conflict. For other orders, delivery times are estimates unless expressly agreed. Risk of loss and title pass to Customer upon delivery to the carrier.

5.3 Inspection

Customer must inspect all shipments immediately upon receipt and report any visible damage or shortages within 48 hours.

6. Warranty and Support

6.1 Product Warranty

All YJCEN products are covered by a 3-year warranty. The exclusions are stated in section 6.3.

6.2 Service and Support

We supply replacement parts and instructions to customers who can carry out repairs. If the customer cannot repair the unit, we arrange a replacement unit.

During the 3-year warranty period, YJCEN covers all after-sales shipping costs, including replacement parts, returned faulty parts and replacement units. This shipping policy does not vary by region or cause of the fault.

After the 3-year warranty, technical guidance remains free. The customer pays the cost of spare parts, shipping and repairs.

We normally respond within 24 hours. Staff are on duty during holidays.

6.3 Warranty Exclusions

The warranty excludes user-caused damage and faults caused by improper screen installation. Other faults are covered during the 3-year warranty period.

7. Returns and Refunds

7.1 Return Authorization

Returns require prior written authorization (RMA). Unauthorized returns will be refused.

7.2 Return Conditions

Products must be returned in original condition and packaging within 30 days of delivery. Custom or opened products may be subject to restocking fees of up to 25%.

7.3 Refund Processing

Approved refunds will be processed within 14 business days of receipt and inspection of returned goods.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

Our total liability for any claim arising from or related to products or services shall not exceed the amount paid by Customer for the specific product or service giving rise to the claim.

9. Intellectual Property

All trademarks, logos, product names, and content on our website and marketing materials are the property of the Company or our licensors. Customers may not use our intellectual property without prior written consent.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the Company's principal place of business is located, without regard to conflict of law principles.

Any disputes arising from these Terms or related to our products or services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

11. Data Protection and Privacy

We comply with applicable data protection regulations, including GDPR for European customers. Customer data is processed in accordance with our Privacy Policy.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond reasonable control, including natural disasters, war, labor disputes, government actions, or supply chain disruptions.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our products or services constitutes acceptance of modified Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions regarding these Terms of Service, please contact our customer service team: